At AW Miniatures we want you to be totally satisfied with our products and service and our delivery.
SHIPPING AND HANDLING RATES
The shipping and handling rate is calculated on the order Value:
UK & BFPO: Cost of S&H is a minimum of £4.00, then 13%
RATES FOR OVERSEAS
Europe EU: Cost of S&H is 20%, Minimum S&H cost is £7.00
USA and Canada: Cost of S&H is 25%, Minimum cost is £8.00
Australia, New Zealand and Rest of the World Airmail: Cost of S&H is 30%, Minimum S&H cost is £8.00
Despatch time can take anything up to 7 working days. Please allow up to 28 days from the date of your order before enquiring about a missing parcel.
We will email you to let you know that your order has been shipped so you can look out for it, or alternatively you can log on and track your order.
If you have received a shipping confirmation email but have not received your order within 7 working days (in the UK) then please contact us immediately at sales @ awminiatures.co.uk so we can sort it out.
If we are posting overseas we will be shipping by airmail which may take a little bit longer but if you have received a shipping confirmation email but not received your order within 15 working days please contact us at sales @ awminiatures.co.uk
We hold most of our products in stock but like most businesses, our stock levels fluctuate with demand. Where there might be a delay in shipping certain products these are marked “normally ships in 2-3 working days”.
If we are out of stock when we come to fulfil your order we will let you know and we will also advise you on the expected delay in delivering to you, if this is not acceptable to you we will refund you in full.
Also we reserve the right to deliver to you in the most efficient and secure manner available to us, this means that we sometimes use signed for services like Recorded “Signed For” Delivery, Next Day Special Delivery and International “Signed For” and “Airsure” options even when they haven’t been specifically chosen by you. These services mean that someone needs to be at the specified delivery address to receive and sign for the delivery. Please bear this in mind when you are ordering.
If you need your order by a specific date then please call us and we will do our best to make it happen for you.
Please contact us using the form here or email us at sales @ awminiatures.co.uk if you have any questions about delivery.