What happens if I am unhappy with my purchase?
At AW Miniatures we want you to be totally satisfied with our products and our service. Occasionally though, we know that you may want to return items. That’s why we offer a 30-day returns guarantee which is a further 23 days on top of your statutory right to withdraw – “the cooling-off period*”.
We hope you won’t be unhappy with your purchase but if for any reason you are then you can cancel the order if we haven’t shipped it, or if we have already shipped it, return it to us in its original condition within 30 days of the date you received the item.
To cancel your purchase within the 30 day guarantee period, please email info @ awminiatures.co.uk giving the reason for the return and your order reference number from your electronic receipt.
Please package the relevant item(s) securely and send it to us with a copy of your electronic email receipt so that we receive it within 30 working days of the day after the date that the item was delivered to you.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. If we do not receive the item back from you, then we may not be able to refund you so you may want to consider Registered Post.
As soon as we receive notice of your cancellation of an order or if we have already shipped the goods our receipt of them back in the original condition, then we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge.
If you have any questions or queries about the returns policy or any problems with your purchase please email info @ awminiatures.co.uk and we will be happy to be of service.
*For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry’s website at http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
If you have any comments or special requirements please e-mail us at info @ awminiatures.co..uk